Privacy Policy

1. Introduction

Nomichi Explorers Private Limited ("Nomichi", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights in relation to it.

This policy applies to all services offered via thenomichi.com and any communication channels including email, phone, and WhatsApp.

2. Information We Collect

We may collect the following categories of personal data:

Information you provide directly

• Full name, email address, phone number
• Date of birth, gender, nationality
• Emergency contact details
• Payment information (processed securely via third-party gateways)
• Dietary requirements and medical conditions relevant to travel
• Travel document details (passport number, ID)
• Messages, queries, and feedback you submit to us

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent, and clickstream data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your data for the following purposes:

• Processing and managing your booking
• Communicating trip details, itineraries, and updates
• Sending booking confirmations and reminders via email and WhatsApp
• Personalising your experience and trip recommendations
• Processing payments and issuing refunds
• Compliance with legal and regulatory obligations
• Sending marketing communications (only with your consent; unsubscribe at any time)
• Improving our website and services through analytics

4. WhatsApp & Meta Platform Communications

We use the WhatsApp Business Platform (operated by Meta Platforms, Inc.) to send you transactional messages such as booking confirmations, payment receipts, and trip reminders. By providing your phone number and engaging with our services, you consent to receiving these communications via WhatsApp.

Message content sent via WhatsApp is subject to WhatsApp's Privacy Policy and Meta's Privacy Policy. We do not share your personal data with Meta beyond what is necessary to deliver these messages.

You may opt out of WhatsApp communications at any time by replying "STOP" to any message or by emailing us at hello@thenomichi.com.

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Service providers — hotels, activity operators, transport partners involved in delivering your trip
• Payment processors — to complete financial transactions securely
• Communication platforms — MSG91, WhatsApp Business Platform for transactional messaging
• Analytics providers — Mixpanel, Vercel Analytics for improving our platform
• Legal authorities — when required by law or to protect our rights

All third-party partners are contractually required to handle your data in compliance with applicable privacy laws.

6. Cookies

We use cookies and similar technologies to improve site functionality and analyse usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations — typically no longer than 5 years after your last interaction with us. Booking-related data may be retained longer for financial and legal compliance.

8. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please visit our Data Deletion page or email us at hello@thenomichi.com.

9. Security

We implement industry-standard security measures including HTTPS encryption, access controls, and regular security reviews to protect your personal data from unauthorised access, loss, or disclosure.

10. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this page reflects the most recent revision. We will notify you of significant changes via email or a notice on our website.

12. Contact Us

For any privacy-related queries or to exercise your rights, please contact our Privacy Officer: